The best possible service – it’s our mission

Queen Street Medical Centre Moruya has again scored highly in its Patient Experience Survey which measured practice performance against a range of core criteria and national benchmarks. We sincerely thank our 321 patients who participated.

Specialist survey company CFEP conducted their accredited patient-centred survey of our patients during August and report 97% of all QSMC patient ratings were good, very good or excellent with the majority of our scores exceeding national benchmarks.

Our hard-working and dedicated practice team are very appreciative of the many comments we received –

“Probably the best medical centre I’ve been to. It is very busy but the place is a pleasant one to go to. Anyone is treated as a person wanting help and get it.”

 “Very happy with service, that’s why I am prepared to travel from a distance.”

 “The service of this practice is excellent. I have used this service for many years and have always been treated with kindness, respect and with empathy.”

 What you suggested

Online Appointment Bookings – our QSMC patients can book online anytime and our online bookings are steadily increasing. We will be offering a greatly improved online booking platform on our website from late November.

More Skype access to specialists – we have recently established a dedicated “media” room for consultations via Skype and are continuing to encourage specialists with whom we work to participate.

Water in the waiting room – water is available upon request at reception.

Extended consulting hours some weekdays and weekends – we do acknowledge this need in our region and will keep you updated on our plans. As you may know, during November last year we extended our services to Tuross and this has been significant achievement for our practice and the community.

Send reminder text messages – while we have been sending SMS reminders for a while now, this month we are introducing a new digital platform which enables us to send our patients SMS reminders for appointments and tests or reviews which may be due. Patients will also be able to respond to the SMS to confirm their appointments.

 Please continue to provide feedback and constructive criticism – it is always welcome and we are listening –  and striving towards best practice in all we do.